If you received a payment via our gateway integration and need to process a Refund from Fygaro, you just need to follow these easy steps:

  1. Open the invoice were the payment was recorded.
  2. Scroll down to the payments section and click on the "Capture - Gateway" item.

3. On the pop out window, mark the "Refund this Payment on Invoice Save" checkbox.

4. Then click on "Confirm"

7. Select “Save” in the Actions part of the invoice.

And that’s it! It is important to be aware that the money will take some days to be reflected in the customer account.

Only refunds for the total amount of the transaction can processed.

Did this answer your question?