If you received a payment and need to process a Refund from Fygaro, you just need to follow these easy steps:

  1. Go to the invoice where the original payment was recorded and open it.
  2. In the payments section click on the “Add Payment” button.
  3. Add the amount of the refund.
  4. In “Method” choose the option that applies. (This will not process a refund to gateway payments)

    5.In “Type” choose  “refund”.

   6.Click on “Add Payment”.
   7.Select “Save” in the Actions part.

And that’s it! It is important to be aware that the money will take some days to be reflected in the customer account.

Also, the refund must be made for the total amount of the transaction.

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